FAQ
Getting Started
We’re good listeners. Every project starts with understanding your needs. We believe great design is simple, clutter-free, and beautifully functional — websites that serve a purpose, whether that’s generating leads, increasing sales, or sharing your message. You’ll get a premium feel without the premium price tag.
Start with your vision: What do you want your website to achieve? Do you have a colour scheme, imagery, or company info ready? Don’t worry if not — we’ll guide you every step of the way. We even have a helpful [getting started guide] in our blog area to walk you through our process.
Not at all. We’ll help shape the layout through sitemaps, mock-ups, and your content needs to craft a site that’s both beautiful and functional.
Content & Branding
We typically ask for a few things to help bring your design to life:
Images — eye-catching, high-resolution photos to give your site impact.
Page mock-ups — digital or hand-drawn sketches of your layout ideas.
Text content — written copy about your business (start with an ‘About Us’!).
Logo — preferably in .ai or .eps format, unless we’re designing one for you.
If you do not have all of these assets, we are happy to discuss sourcing them or creating some for you.
Yes — we understand that crafting quality, unique copy can be time-consuming. Our content writing service takes care of that, ensuring what we create is relevant to your market and brand voice.
Of course, at Web Design City we have many years of branding and graphic design experience and have worked with small businesses and on NHS projects and for large organisations like Rolls-Royce.
Design & Development
Every project is unique. From single-page portfolios to full-featured sites with video backgrounds, booking systems, or eCommerce, we’ve worked with clients across nearly every sector — including retail, property, science, arts, charities and more.
Always. Every site we build is fully responsive, meaning it adapts perfectly to any screen size, from smartphones to desktops. A great mobile experience is standard, not optional.
Absolutely. We’ve built booking systems for a wide range of industries. WordPress provides great flexibility here, whether for a new site or an upgrade.
eCommerce & Platforms
An e-commerce site allows you to sell your products or services online via a shopping cart system. We specialise in WooCommerce with WordPress.
WooCommerce is our top choice. It’s flexible, scalable, user-friendly, and trusted globally. Plus, with WordPress, it’s easy for you to manage and update your own store. We’ve helped clients across countless sectors build successful WooCommerce shops — and we’re one of Bristol’s leading specialists in the platform.
We’ve tried many platforms, but WordPress is our go-to for CMS design. It’s powerful, secure, intuitive, and gives you the control to manage your content post-launch. Combined with WooCommerce, it’s a brilliant choice for both service-based and eCommerce websites.
Hosting & Support
Yes — we offer managed hosting from £20 + VAT/month, including free migration and setup. Our Linux-based servers are fully managed for performance and security. With managed hosting, you get expert support and peace of mind built in.
If you host with us, we will maintain and update your site monthly for a fixed management fee. We do this to maintain your website integrity, poorly maintained websites will have security vulnerability issues and there will also be SEO implications – security, speed and SEO are checked every month. So whether it’s adding text, images or keeping your plugins and security settings up to date — we’ve got it covered.
SEO & Visibility
SEO (Search Engine Optimisation) helps your website appear in Google and other search engines for relevant searches. All of our websites are built with SEO best practices in mind. While no agency can promise instant page-one results, we do everything we can to give your site the strongest foundation for success.
